Last updated: 1 October 2026
We want you to be happy with your order. This page explains how to cancel an order, return something and get a refund. None of this affects your statutory rights under UK consumer law.
Cancelling before dispatch
Orders are usually dispatched within 1–2 working days. If you change your mind before your order has been sent, email us at hi@mycovibe.co.uk with your order number and we will cancel it and refund you in full.
Changing your mind after delivery
Under the Consumer Contracts Regulations, you have 14 days from the day you receive your order to tell us you want to cancel, without giving a reason. You then have a further 14 days to send the items back.
Because our tinctures and microscopy samples are consumable products sealed for health and hygiene reasons, we can only accept change-of-mind returns if the item is unopened, with its seal intact, and in the condition you received it. Once a seal has been broken, the right to cancel no longer applies to that item.
For change-of-mind returns, you are responsible for the cost of sending the item back. We recommend using a tracked service, as we cannot refund items that do not reach us.
Faulty, damaged or incorrect items
If your order arrives damaged, leaking, faulty or not as described, or if we sent you the wrong item, please email hi@mycovibe.co.uk as soon as possible with your order number and, ideally, a photo. Under the Consumer Rights Act 2015, you are entitled to a full refund for faulty goods if you tell us within 30 days of delivery. After that, we will offer a repair or replacement, or a refund if that is not possible.
For faulty, damaged or incorrect items, we will cover the cost of returning them, or we may tell you that you do not need to send them back.
How to return an item
- Email hi@mycovibe.co.uk with your order number and the items you want to return.
- We will reply with confirmation and our returns address.
- Pack the items securely and include a note with your order number.
Refunds
We will refund you within 14 days of receiving the returned items, or of you showing us proof that you have sent them back, whichever is sooner. Refunds go back to your original payment method. If you cancel your whole order within the cancellation period, we will also refund the standard delivery charge you originally paid.
Your bank may take a few working days to show the refund on your account. Sale and discounted items are covered by the same rights as full-price items.
Lost or late orders
We send orders with Royal Mail or DPD to UK addresses. If your order has not arrived within 5 working days of dispatch, please get in touch and we will look into it with the carrier.
Questions
If you have any questions about returns or refunds, email hi@mycovibe.co.uk or use our contact form.